Privacy Policy

1. Information We Collect

We may collect:

• Information you provide: name, phone number, email address, and the content of your message or inquiry submitted through our website forms or other communications with us. Depending on which form you use, this may also include the name and age of a person you are referring, waiver program, services requested, or employment information such as work history and position of interest.
• Website/technical information: limited data such as IP address, browser type, device type, pages visited, and approximate location derived from IP address (used for security and website performance).

We do not use advertising trackers or sell information about visitors to this website.

2. How We Use Information

We use information to:

• Respond to inquiries, referrals, and employment applications
• Schedule or confirm visits, intake appointments, assessments, and other service-related communications
• Send service-related text messages (SMS) only when you opt in
• Coordinate services with your case manager and other authorized parties, as needed
• Improve website performance and maintain security
• Comply with legal and regulatory requirements, including Minnesota Department of Human Services licensing under Minnesota Rule 245D

3. How We Share Information

We may share information only as necessary to operate our business, such as with:

• Service providers that support our website and communications — including our website host, our form-processing provider (Formspree), and our messaging/SMS delivery platform. These providers may only use the information to perform services for us.
• Regulators, law enforcement, or other parties when required by law, or to protect health and safety, including mandated reporting of suspected maltreatment.

We do not sell your personal information, and we do not share it with third parties or affiliates for their own marketing purposes.

4. SMS/Text Message Privacy

If you opt in to receive SMS from Minnesota Best Healthcare LLC, we will use your phone number only for the purposes described at the point of opt-in — for example scheduling, appointment and visit reminders, service coordination, and responses to your inquiry. You may opt out at any time by replying STOP. For help, reply HELP or visit https://minnesotabesthc.com/.

Opting in to text messages is always optional. You do not have to agree to receive text messages in order to contact us, receive a response, or receive services from us.

Message frequency may vary. Message and data rates may apply. Full messaging terms are on our Terms & Conditions page.

5. Health Information (HIPAA)

If Minnesota Best Healthcare LLC receives protected health information (PHI) in the course of providing services, we protect that information under the federal Health Insurance Portability and Accountability Act (HIPAA), the Minnesota Health Records Act, and applicable state law. We limit disclosure to the minimum necessary, use secure storage practices, and train staff on privacy practices.

Please do not send detailed medical or health information through this website's contact forms or by text message. These channels are convenient but are not secure, and we do not use them to discuss clinical details.

6. Data Retention

We retain information only as long as needed for the purposes described above, including recordkeeping, licensing, and compliance requirements. Service records are retained for the period required by Minnesota Rule 245D and other applicable law.

7. Security

We use reasonable administrative and technical safeguards to protect information. This website is served over an encrypted HTTPS connection. However, no online transmission or storage system can be guaranteed 100% secure.

8. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13. Parents and legal guardians may submit information about a child in connection with a referral for services.

9. Links to Other Websites

Our website may contain links to other sites, such as state agencies and advocacy organizations. We are not responsible for the privacy practices or content of third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us: